Customers

HOW CAN WE HELP OUR CUSTOMERS?

Since taking over the Papier Masson Ltée newsprint mill in 1998, we have worked hard to continuously improve both our product and the way in which we deliver that product to our customers. We've never stopped asking questions such as : How can we be of better service to our customers? How can we improve or streamline our business practices? How can we make sure our customers are getting what they need?

OUR CUSTOMERS SPOKE AND WE WERE LISTENING!

To answer these questions, we conducted a survey of our clientele. Although our customers told us that we had an excellent product at a competitive price, they also suggested ways we could provide better service to everyone. We heard what they were saying and acted on their recommendations. Our Customer Service Department listens to our customers so we can offer them the best service at all times. Our Quality Policy: To continuously improve our quality management system to meet our customer's expectations while maintaining a competitive cost structure.

Papier Masson’s clientele consists mainly of customers in the Northeastern United States (75%) and Eastern Canada (25%).

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